Refund policy
Returns & Exchanges
At Rooted in the Culture, every order is prepared with care and attention to detail. Because many of our pieces are prepared specifically for each order, we encourage you to review the product description, size chart, and product details carefully before completing your purchase.
We want you to love what you receive, and we're here to help if something isn't right.
Order Changes & Cancellations
Because orders begin processing shortly after they are placed, we can accommodate changes or cancellations within 2 hours of placing your order.
After that time, we may not be able to make changes or cancel your order.
If you need to make a change, please contact us as soon as possible at hello@rootedintheculture.com and include your order number.
Wrong Size, Wrong Item, or Change of Mind
Please review the size chart and product details carefully before placing your order.
Because our pieces are prepared specifically for each order, we are unable to accept returns or exchanges due to:
- Selecting the wrong size
- Selecting the wrong color or style
- Ordering the wrong item
- Change of mind
- Personal preference
If you're unsure about sizing or have questions about a product, we're happy to help. Please contact us before placing your order.
Damaged, Defective, or Incorrect Items
We want you to receive your order exactly as expected.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the issue
We'll review your request and determine the appropriate resolution. If the issue is confirmed to be the result of a defect, damage, or an error with your order, we will work with you to make it right, which may include a replacement or refund.
Damaged After Delivery
Rooted in the Culture is not responsible for damage resulting from improper washing, drying, handling, storage, alterations, or normal wear and tear.
Please follow the care instructions provided with your item to help preserve its quality and appearance.
Sale & Promotional Items
Sale and promotional items are final sale and are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow your financial institution additional time to process the refund once the refund has been issued.
Final Sale
Products identified as Final Sale at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
We're Here to Help
We understand that sometimes things don't go as planned. If you have a concern about your order, please reach out to us. We'll review each situation individually and do our best to provide a fair resolution.
Wrong Size, Wrong Item, or Change of Mind
Please review the size chart and product details carefully before placing your order.
Not sure about your size? [View our Size Guide] before ordering.
Because our pieces are prepared specifically for each order, we are unable to accept returns or exchanges due to:
- Selecting the wrong size
- Selecting the wrong color or style
- Ordering the wrong item
- Change of mind
- Personal preference
If you're unsure about sizing or have questions about a product, we're happy to help. Please contact us before placing your order at hello@rootedintheculture.com.
Thank you for supporting Rooted in the Culture.
Wear the Legacy. Live the Culture. 🌱