Shipping Policy

Last Updated: August 2026

At Rooted in the Culture, we want your order to arrive safely and in a timely manner. Each order is prepared with care, and we appreciate your patience while we get your pieces ready to make their way to you.

Order Processing

Most orders are processed within 3–7 business days before they are shipped.

Please note that processing time is separate from shipping time. Your order may require additional time during new collection launches, holidays, promotions, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.

Shipping Times

After your order has been processed and shipped, estimated delivery times are:

Please note: Delivery estimates begin once your order has shipped and are not guaranteed delivery dates.

Shipping times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping information is correct before completing your purchase.

Once an order has entered processing, we may not be able to change the shipping address.

Rooted in the Culture is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you've entered the wrong address, please contact us as soon as possible at:

hello@rootedintheculture.com

We'll do our best to assist you before your order is shipped.

Tracking Your Order

Once your order has shipped, you'll receive an email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation is received.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If you're still unable to locate your package, contact us at hello@rootedintheculture.com, and we'll do our best to assist you.

Delayed or Lost Packages

Once an order has been shipped, it is in the possession of the shipping carrier.

While we cannot guarantee delivery dates or control carrier delays, we'll do our best to help you locate a delayed or missing package.

If your package appears to be lost or has not received a tracking update for an extended period, please contact us so we can review the situation.

Damaged Packages

If your package arrives visibly damaged, please take photos of the packaging and the item before discarding anything.

Contact us within 7 days of delivery at hello@rootedintheculture.com and include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged item
• A brief description of the issue

We'll review the situation and determine the appropriate resolution.

International Shipping

At this time, Rooted in the Culture ships within the United States only.

If we expand our shipping options in the future, we'll update this policy accordingly.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the items in your order, your shipping address, and the shipping method selected.

Any available free-shipping promotions will be clearly communicated on our website and apply according to the terms of the promotion.

Multiple Items in an Order

If your order contains multiple products, your items may arrive in separate packages depending on how your order is processed and fulfilled.

If you receive one package and are still waiting for another item from the same order, please check your tracking information or contact us at hello@rootedintheculture.com.

Questions About Your Order?

We're here to help.

If you have questions about your order or shipping, contact us at:

hello@rootedintheculture.com

Please include your order number so we can assist you as quickly as possible.

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Wear the Legacy. Live the Culture. 🌱

Rooted in the Culture